HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Our production time is between 2-3 working days.
Standard shipping/transit times for domestic orders are 5-7 business days, and 7-10 business days for international orders.
Tracking numbers can take some days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us via: support@africazone.store
PAYMENT
You can select your preferred payment method at checkout.
- We accept secure payments for both Local & International Customers via Credit Cards, Debit Cards, PayPal...
Note that an additional exchange fee may apply if your currency is other than US dollars.
RETURNS AND REFUNDS
Your satisfaction is important for us. Please check our Refund & Return policies here.
ORDERS PLACEMENT
Here are the necessary steps:
1. Choose your sizing and color.
2. Click "Add to my cart".
3. Simply check your cart out on the cart icon on the right upper corner of your device.
4. Everything will be straightforward from there such as Contact Information/ Payment.
5. Emails will be sent as a confirmation of your order
6. We will then prepare and ship your purchase ASAP
Our support team is always happy to guide you at any step!
INTERNATIONAL TAXES
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for the EU and Import calculator for the USA.
The customs value is made up of:
- The price paid for the goods,
- The insurance cost,
- The shipping cost.
I WANT TO CANCEL MY ORDER!
When you placed an order, you will have 24 hours to contact our Contact Us and request a Cancellation or Modification.
Please include all the detail concerning the order such as order number, style, size, and color. Then, specify the item you would like to Cancel or Modify. Email us and we will make ourselves useful.
After 24 hours, the production will be started so we apologize that the order is irrevocable.
I HAVE NOT RECEIVED THE CONFIRMATION EMAIL!
Please double check your email in Spam and Junk, if you use Google Mail, please view the All Mail folder, it should be there.
Still cannot find it? Please do not panic, simply Contact Us, we will make everything right!
I'M NOT SURE WHICH SIZE TO CHOOSE!
No worries! We have included the Product Detail & Sizing in every product! You can refer to them to find the best size for you, we recommend taking slow and careful measurements in order to acquire the best result!
I THINK MY ORDER IS LOST!
If your item has not arrived within 60 days, please Contact Us, we will help you track your item down!
CUSTOM CHARGES
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. HOWEVER, duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose on the import.
How much will customs charges be for my country?
As charges are individually assessed by your country's officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.
I WANT TO DESIGN MYSELF!
That is an absolutely AMAZING idea! We would love to see you wearing your own design, just simply sent the designs over and we are happy to complete them for you!
Please Contact Us for further instruction!