PRODUCTS & QUALITY

Q: What products does Africa Zone offer?
A: Africa Zone offers a wide range of print-on-demand products, including apparel and accessories such as T-shirts, hoodies, caps, dresses, as well as home décor items like wall art, throw pillows, and more. All designs are created by our in-house team to provide unique styles that combine comfort, quality, and individuality.

Q: How does Africa Zone ensure product quality?
A: We work with carefully selected materials and trusted manufacturing partners. Each product is produced on demand and inspected before shipment to help ensure it meets our quality standards.

Q: How should I care for my products?
A: Please follow the care instructions on the product label. In general, we recommend washing garments in cold water on a gentle cycle, turning them inside out, and air drying or tumble drying on low heat.

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept secure and widely used payment methods, including:

• Visa
• MasterCard
• American Express
• Debit Cards
• PayPal

Q: Is my payment information secure?
A: Yes. Africa Zone uses SSL encryption and secure payment gateways to protect your personal and payment information. We do not store your credit card details on our servers.

Q: In what currency are your prices listed?
A: All prices on our website are listed in USD. If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion rates or international transaction fees.

SHIPPING & DELIVERY

Q: Where do you ship to?
A: We currently ship to selected countries, including:

• United States
• Canada
• Australia
• New Zealand

Q: How much does shipping cost?
A: We offer free standard shipping on all orders to the countries listed above. No minimum purchase is required.

Q: How long will my order take to arrive?
A: Estimated delivery time is 17–28 business days, including:

• Processing time: 3–7 business days
• Shipping time: 14–21 business days

Orders placed after the daily cut-off time (12:00 AM Pacific Time, UTC -8) will be processed on the next business day.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-day return policy from the delivery date. Items must be unused, unwashed, and in original condition with tags and packaging. Customized or final sale items are not eligible for return unless they are defective or incorrect.

Q: How do I request a return?
A: To initiate a return, please contact our support team at support@africazone.store
 with your order number and reason for return. We will provide return instructions.

Q: Who pays for return shipping?
A: If the item is defective, damaged, or incorrect, we will cover the return shipping cost. For other reasons (e.g., size or change of mind), the customer is responsible for return shipping fees.

Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item. The amount will be refunded to your original payment method.

Q: Can I exchange an item?
A: Yes, exchanges are available depending on product availability. Please contact our support team for assistance.

CUSTOMER SUPPORT

If you have any questions regarding your order or shipping, please contact us:

Business Name: Africa Zone
Email: support@africazone.store

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office): 136 Street Eleven, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)