At Africa Zone, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding our shipping process, delivery times, and policies.

Shipping Cost

We offer free standard shipping on all orders to the following countries:

• United States
• Canada
• Australia
• New Zealand

There are no additional or hidden shipping fees.

Order Processing & Production

Processing Time:

All orders are processed within 3–7 business days (Monday – Friday).

As our products are made-to-order, production begins only after your order is successfully placed. This allows us to ensure product quality and reduce excess inventory.

Order Cut-Off Time:

Orders placed after the daily cut-off time (12:00 AM Pacific Time, UTC -8) will be processed on the next business day.

Orders placed after this time or on weekends/public holidays will be processed on the next business day.

Estimated Delivery Time

Shipping Time:

After processing, delivery typically takes 14–21 business days (Monday – Friday) depending on your location.

Total Estimated Delivery Time:

17–28 business days (processing + shipping).

Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping Destinations

We currently ship to customers in:

• United States
• Canada
• Australia
• New Zealand

We are working to expand shipping to additional regions in the future.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status in real time.

Potential Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to:

• High order volumes during peak seasons
• Weather conditions
• Customs clearance processes
• Carrier-related issues

If your order is significantly delayed, please contact our support team for assistance.

Important Information

Shipping Address:

Please ensure your shipping address is accurate at checkout. We may not be able to change the address once the order has been processed.

Customs, Duties & Taxes:

For international shipments, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

Contact Information

If you have any questions regarding your order or shipping, please contact us:

Business Name: Africa Zone

Email: support@africazone.store

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office): 136 Street Eleven, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)